Convert prospects into customers. Through any channel. Anywhere.
Grow your business with appointment-driven conversations. Let customers book appointments at their convenience, via mobile devices, voice, text, web or your customer-facing app. With TimeTrade’s Perfect Scheduling™, be confident that the complexity of matching customers’ needs to the right resources across multiple locations will be fast and frictionless.
Appointment rules that meet your business needs
Smart Matching technology with Appointment Routing™ and Dynamic Availability™ ensure the appropriate resource will be matched to each appointment, by pairing your customers with the employee best qualified to meet their needs.
Booking timeframes, appointment limits, and cancellation policies can be accounted for with easily configurable Business Process Rules™, allowing you to quickly adapt your appointment process to changing business needs.
Complex scheduling simplified
TimeTrade’s powerful solution adapts to the unique needs of your booking process, yet it is simple for customers to use. The configurable appointment flow prompts customers to select their preferred location, appointment type, desired time, and provide their contact information.
Show real-time availability
Personal and work-shift calendars and other required resources are continuously monitored and take into account personal calendar activity happening outside of the TimeTrade platform, so staff won’t be double booked. Each scheduled appointment is automatically placed on the appropriate calendars, along with pertinent details.
Seamlessly route appointments to the right resources
TimeTrade conducts a high-performance, real-time query of availability across locations and resources to schedule each customer appointment for the right place at a convenient time. Smart Matching also aligns each appointment request with the employee best qualified to help the customer based on selection criteria including skill and topic.
Drive meaningful conversations
Engage with your customers through Voice and Text
With TimeTrade’s patented Interactive Voice Appointments and Interactive Text Appointments booking options can be as diverse as your customers' needs. Whether someone calls during or after business hours, or texts when they’re on their way, your business is ready to respond.
Increase interaction with an omnichannel experience
Drive conversations by capturing your customers at the peak of their interest, making it easy for them to book appointments via mobile devices, voice, text, web or your customer-facing app.
Customers won’t forget their appointments
Customized email and text message reminders make sure your customers know about the appointments and remember to show up on time, helping your business run efficiently. If an appointment time is no longer convenient, customers can use the link in the reminder to easily reschedule the appointment.