Survey Highlights: What Consumers Want from Retailers
Given all the choices available for acquiring virtually any product or service, it’s no surprise that today’s consumers are more demanding than ever. TimeTrade surveyed more than 5,400 consumers to identify what they like—and don’t like—about their shopping experiences.
What Consumers Want from Their Bank
Despite the convenience of online and mobile banking, TimeTrade’s survey of 2,000 bank customers shows that the branch is far from extinct. That’s why seven of the top 10 banks in the U.S. trust TimeTrade’s appointment-driven personalization to help them deliver “We’ve been expecting you” service.
Infographic: Financial Services and the Customer Experience
TimeTrade recently surveyed 1,064 consumers about their perceptions around customer experience and financial services. Along with the consumer's want for easier processes when it comes to financial services, many other data points were found during the survey.
Trends in Retail and the Personalized Experience
Though often used as a buzzword, personalization is a key differentiator in a marketing strategy where consumers are inundated with email campaigns, mobile ads and digital marketing. More than ever, consumers want a personal interaction with retailers. Watch Now!
Infographic: State of Banking Executive Survey
More than half of consumers feel that their banks don’t know them as a customer. Fortunately, half of the C-level bank executives are focused on improving this: they have indicated that customer experience solutions are a top investment area for them in the near future.
TimeTrade Credit Union Consumer Survey 2016
Millennials represent a tremendous growth opportunity for credit unions. TimeTrade surveyed more than 1,000 credit union members about their experiences with their institution. Results reveal that members desire more personalization and in-person interaction at the branch than bank customers do.
Infographic: Insurance & the Customer Experience
In order for insurance providers to retain customers, they must adapt to changing consumer behavior, as consumers today desire prompt, personalized service. According to a recent TimeTrade survey, here is what 1,064 consumers reveal about their customer experience with the insurance provider.
Infographic: Banking & the Branch Experience
TimeTrade recently conducted a survey of 2,064 consumers which asked in-depth questions regarding their perceptions and behaviors around customer experience in banking. Even in a mobile world, consumers still want a personalized experience with their bank. Millenials are no exception, as 70% visit their bank more than 5 times per year.
Download the infographic to see the key points from the research.
TimeTrade State of Banking 2016 | How Consumers Interact
Online banking has taken the industry by storm – most consumers prefer to do simple banking tasks on their laptop or tablet, but what about the bigger decisions (getting a loan for a car or mortgage)?
Consumers want an in-person interaction with an expert. So how do banks make sure that when their customers do come into the branch, they’re getting the best possible experience with the bank? Read the report to get the statistics.
State of Retail 2016: Consumer Behavior
Based on research conducted by eMarketer and TimeTrade, consumers still prefer to shop in retail stores. Why? Online shopping is quick and easy, and pricing isn’t different.
It’s because people are shopping for experiences, and they value connecting with a brand, or need final decisions on what they’re purchasing.
State of Retail 2016: Retail Sub Verticals
Each industry in retail has their own priorities when dealing with consumer purchasing habits. Read this survey brief to see what consumers are saying about sub verticals within retail. Download the State of Retail 2016: Sub-Verticals to learn more.
Retail Marketing Initiatives in 2016
In today’s connected world, how do retailers stand out and create loyal customers? Surprisingly, millennials value being delighted by retailers to the extent that they are willing to spend 31% more than last year. Download the State of Retail 2016: Retail Marketing Initiatives of 2016 to learn more.
Technology for Retail in 2016
Retailers know that today’s consumers expect prompt, personalized service when they’re in store. Converting browsers into loyal buyers is at the top of every marketer’s mind, and finding the right technology is critical.
Download the State of Retail 2016: Retail Technologies report to learn more.
The In-Store Experience More Crucial Than Ever
Connecting the physical and digital in today’s retail industry is key. Everyone knows the importance of the online experience, as consumers are relying on their mobile phones more so than ever. However, in our research we found that people prefer to actually buy in-store to interact with the product and seek assistance before buying.
How Disruptive Brands are Transforming Retail
A known disruptive brand, Uber, has reshaped the way consumers interact with brands. Retailers need to be agile and flexible, or consumers will go elsewhere. Read our newly-released report, State of Retail | Leading Companies are Reshaping Customer Experience, to see what over 5,000 consumers had to say regarding retail perceptions and behavior.
TimeTrade State of Banking: Analytics Report
Recent TimeTrade surveys reveal that both banking consumers and business customers express a lack of personalization and admit that they either do not have a relationship with their bank, or that they feel the bank does not know them as a customer. Read how financial institutions can use analytics to gain a 360 degree view of the customer.
Download the Report.
State of Banking: Customer Experience Report
TimeTrade recently conducted a survey of 1,052 consumers, asking in-depth questions regarding their perceptions and behaviors around customer experience and banking, as well as surveyed 100 senior-level bank executives about their plans around customer experience, products and services, and branch transformation. View the full report to learn what the respondents had to say.
5 Ways to Transform the Retail Customer Experience
Retailers are constantly looking to reinvent the buying experience and create the store of the future, so we asked more than 1,000 consumers about their relationships with retail brands – what’s working, what’s not and most importantly, how retailers can improve.
Download this retail customer insights survey to discover how you can reinvent your customers’ buying experience.
How to Deliver a Banking Customer Experience
Consumers are always looking for better ways to bank—and today—a bank’s competition spans far beyond the other banks in the neighborhood. In fact, 88 percent of consumers are actively considering switching to a digital banking service such as Venmo or LendingTree.
Learn how to give your customers control over their banking experiences.
Retail Industry Survey: The Value of Personalized Customer Experiences
In today’s retail industry, consumers have endless options at their fingertips. Getting customers to come back is the ultimate challenge. At the Future Stores 2013 Conference, TimeTrade surveyed senior retail executives to get their perspective on the changing retail landscape. Read more to learn the survey findings.
David’s Bridal Provides a Special Experience
Whether it’s relative to online purchases or traditional brick and mortar shopping, forward-thinking retailers understand the importance of connecting and engaging with customers for a first-rate experience. Learn how David’s Bridal delivers personalized appointments with their wedding consultants - Creating “Once in a Lifetime” experiences every day.