Unify staff and transform business
As an operations professional, you’re responsible for customer satisfaction, staffing and resource optimization, and location logistics—all while working to achieve your company’s goals. With TimeTrade, you can unify your staff by empowering each employee with the tools they need to prepare for customer engagements, deliver on their expectations, and create personalized experiences—every time.
Improve operational effectiveness and maximize value
Lobby flow management
Improve the customer experience when your customers are at your location. Equip staff with tools to handle lobby flow efficiently by checking in customers as soon as they walk in, managing accurate service expectations.
Determine staff productivity
Accurately measure staff productivity and efficiency —data gathered from the appointment can help determine average wait times, peak volume times, and items sold during each transaction.
Bring customers to you
Drive customers to your locations by engaging with them on your website and bringing them into your locations—with a guaranteed time to speak with the staff member best qualified to meet their needs.
Run an efficient operation
Make better use of your associates' time
You know your customers hate waiting in line. With appointment scheduling, they can either book an appointment in advance using the channel of their choice, or check in at your location and book an upcoming appointment. They’ll always be matched with an employee best qualified to meet their needs, ensuring a higher level of overall satisfaction with your brand. The ability to manage employees to successfully meet customer demands will help you run your operation more efficiently, and make better use of your associates’ time.
Drive Quality Interactions
See appointment quality
Measuring customer satisfaction immediately after the appointment helps paint a clear picture of your location operations, measured by what we call the Appointment Quality Index®.