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The Intelligent Customer Engagement Blog

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by Kevin Flanagan | October 6, 2017

Are Credit Unions Providing High-Quality Member Service?

The annual TimeTrade survey of credit union members shows respondents they are receiving the high level of service they expect when they visit their local branch. Find out what else members like—and dislike—when they visit a branch.

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by Kevin Flanagan | September 26, 2017

Customer Success Teams’ Frustrations [Infographic]

Customer service and support teams work hard to keep customers satisfied. But even the most dedicated professionals can get frustrated by the challenges of the job, including how long it can take just to connect with customers in the first place.

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by Kevin Flanagan | September 21, 2017

Welcome to KohlAzon (or Is It AmaKohl?)

In an interesting retail innovation, Kohl's and Amazon announced that Kohl's will begin offering Amazon customers free returns of unwanted items starting next month at 82 stores in Chicago and Los Angeles.

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by Kevin Flanagan | September 15, 2017

TimeTrade Scheduler Adds AI to its Innovative Repertoire

TimeTrade Scheduler for Salesforce users now leverages the artificial intelligence (AI) capabilities of Salesforce Einstein. This enables appointments to be offered to Salesforce leads and contacts at key triggered events, status changes, or when thresholds are met.

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by Kevin Flanagan | July 27, 2017

Giving Customers What They Want Is Recipe for Success at McDonald’s

McDonald’s seems to be enjoying a bit of a renaissance by continuing to do the things that made them the world’s preeminent fast-food brand, but also by focusing more on giving customers what they want, when they want it.

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by Devon Guanci | June 30, 2017

Clear Communication: Streamlining Customer Engagement

After reading an article on Entrepreneur.com by Mike Taylor, 4 Simple Ways to Communicate Better With Your Customer, it became increasingly evident to me that TimeTrade’s customer engagement solution delivers on the points he makes about achieving clear, effortless communication.

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by Kevin Flanagan | June 29, 2017

State of Banking 2017 [Infographic]

Take a look at the State of Banking 2017 infographic for more details about what customers like and dislike about their banking experiences.

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